Conditions of Sale

Introduction

The Term ‘Buyer’ shall mean any person or organisation placing an order for goods with Cambridge Healthcare Supplies Limited.

These conditions of sale supersede all prior terms and conditions that may have been in force and are subject to change without notice.

All orders are subject to acceptance by Cambridge Healthcare Supplies Limited and are governed solely by these conditions of sale.

Minimum order value

Any single order received by Cambridge Healthcare Supplies Limited shall be for a minimum order value of £200 (excluding VAT). Orders below the minimum order value will result in a delivery charge of £20 + VAT being added to the invoice

Payment

Please see your invoice for the payment due date. Cambridge Healthcare Supplies Limited reserves the right to charge the Buyer interest at 3% above the Bank of England base rate per month (or part thereof) on all overdue amounts.

Title

Goods supplied by Cambridge Healthcare Supplies Limited remain the property of Cambridge Healthcare Supplies Limited until payment from the Buyer in cleared funds has been received in full. Cambridge Healthcare Supplies Limited and it’s Legal Representatives reserves the right to enter a Buyer’s property to recover goods where payment is not received. In the event that Cambridge Healthcare Supplies Limited is unable to supply due to lack of stock the order will be held on back order until such time as stock is available or the customer advises otherwise.

Quality

Cambridge Healthcare Supplies Limited is not responsible for any goods which have been tampered with in any way or are dispensed or sold outside of Cambridge Healthcare Supplies Limited Limited’s original or approved packaging.

Returns & Credits

Goods will not be accepted for return without the previous written authorisation of Cambridge Healthcare Supplies Limited Limited.

Goods may only be returned by the Buyer.

Credit for returned goods from premises covered by a current Wholesale Dealer’s Licence will only be considered within 5 days from the despatch date from Cambridge Healthcare Supplies Limited’s warehouse facility, and upon provision of a signed declaration of storage from the responsible Person at the licensed premises.

Credit for returns from premises without a Wholesale Dealer’s Licence will only be considered within 5 days from the despatch date from Cambridge Healthcare Supplies Limited’s warehouse facility and upon provision of a signed declaration of storage by an authorised individual.

Credit for returned goods will only be considered if the Buyer requests Cambridge Healthcare Supplies Limited to collect the goods. The returned goods must be in the condition as originally supplied by Cambridge Healthcare Supplies Limited i.e. no packages, pallets or containers opened, nor contents partly used, and no seals or labels broken, damaged, marked or defaced.

Claims in respect of non delivery, short delivery or goods damaged upon delivery must be submitted to Cambridge Healthcare Supplies Limited via email to enquiries@cambridgehealthcare.co.uk, or by phoning 01953 607856, quoting our Despatch Note number, within five (5) days of our invoice date. Claims from un-licensed premises (e.g. hospitals and pharmacies) will require a signed declaration of storage from an authorised individual before goods can be uplifted and full credit provided. In respect of claims for damaged goods, the Buyer must have signed the carrier’s delivery documentation “contents un-examined”.

All other claims for credit must be in writing via email to customerservices@cambridgehealthcare.co.uk stating Cambridge Healthcare Supplies Limited’s invoice number.

Goods subject to a recall will be credited in full.

Force Majeure

Deliveries may be totally or partially suspended by Cambridge Healthcare Supplies Limited during any period in which it may be prevented or hindered from manufacturing, supplying or delivering the goods, through any circumstances outside the control of Cambridge Healthcare Supplies Limited.

Please choose the following option that applies to you

I am a healthcare professional
I am not a healthcare professional

If you are not a Healthcare Professional and require further information about any of our products, please speak to your doctor, pharmacist or nurse.